Cannabis accessories for sale on www.havenst.ca are final sale.  Please see Exchanges below for information on defective or damaged product. 

Cannabis products are not available for sale on www.havenst.ca. Should you wish to return a cannabis product, please refer to the return policy as set out by the retailer where the purchase was made. All other inquiries can be directed to our consumer relations team at havenst.ca/pages/contact.

Exchanges

We only replace items if they are defective or damaged. Should your device not hold a charge within the first 6 months of use, please contact our customer service team. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please allow 10-15 business days from the date the exchange was processed.

Product sent in error/wrong product shipped 

At Haven St. Premium Cannabis, we strive to ensure the accuracy of our orders. In the event you have received the incorrect shipment of product, please contact us at 1-833-HavenSt or info@havenst.ca within 14 days of your purchase. 

Product ordered in error

Please check your product order carefully before completing your purchase. Product orders are generated automatically and sent directly for fulfillment. Should you have ordered a product in error, please contact info@havenst.ca for assistance.