Frequently Asked Questions
- Cannabis 101
- What's Legal?
- Product Information
- Packaging Information
- Navigating the Haven St. Address System
- Haven St. Teas
- Haven St. Ready-To-Use Vape Pens
- Haven St. Vape Battery & Charging Kit
- Haven St. Vape Cartridges
Cannabis isn’t a one size fits all, and a variety of factors can contribute to how it makes you feel, including genetics, biochemistry, gender, age, tolerance, environment, and previous experience. Not only is it important to identify which strains you want to try, it’s also important to explore the different products and ways you can use cannabis. Each product form has varying strengths, onset, and duration of effects, and it may take some exploration to determine which products provide the desired effects you’re looking for. For this reason, it is always recommended for new consumers to ‘start low and go slow’.
Because cannabis is a natural product, the concentration of different cannabinoids and terpenes can vary from harvest to harvest, just as the sweetness of an apple from the same tree or tartness of a grape from the same vine can vary from year to year. For apples and grapes, this can affect the flavour of a cider or wine, with cannabis, these differences can change the strength or overall effect of the product. Here at Haven St. we are constantly fine tuning our processes in order to increase consistency and reliability in our product offerings.
Cannabis can be consumed in a variety of different ways depending on consumer preferences. These different methods can lead to differing onset times and duration of effects.
Smoking: the combustion or burning of plant material for inhalation.
Fast Onset (within minutes), Limited Duration (up to 4 hours).
Vaporizing: the heating of cannabis plant material within the temperature range required to release the essential oils as a vapour. Fast onset (within minutes), Limited Duration (up to 4 hours).
Ingestion: eating or consuming a product that has been infused with cannabis. For instance, cannabis infused edibles like tea or chocolate. Proper dosing is critical for ingesting cannabis as the onset and duration of effects is much longer. Slow Onset (30-90 minutes), Long Duration (up to 12 hours).
Absolutely. Just as one may wish to gift a bottle of wine to their host at a dinner party, Haven St. cannabis products are an excellent gift option for anyone of legal age. Please note that the legal age of consumption can vary from province to province.
Federal Rules: The Federal government has set the legal age of cannabis consumption and possession at 18 years of age.
Provincial Rules: The legal age of cannabis consumption and possession does vary slightly from province to province as many have chosen to raise the legal age. The legal age in across the country currently ranges from 18 to 19 years of age. As of January 1, 2020, the legal age to buy or possess cannabis in Quebec is 21. We recommend you regularly check for updates in your jurisdiction regarding the current legal age.
Domestic Travel: Cannabis is permitted when travelling within Canada as long as it is stored appropriately in the packaging in which it was purchased.
International Travel: While cannabis has been legalized for adult use within Canada, it is not legal to cross into the United States or any international border with cannabis at this time.
While more research needs to be conducted regarding product stability, based on current data there is no ‘best before date’ for cannabis.
Until further study can be conducted, there are several factors regarding the storage of cannabis that can help to maintain product quality:
Avoid exposure to temperature extremes, avoid exposure to light/UV, maintain appropriate moisture levels, avoid exposure to contaminants (pests, bacteria, etc.)
While we would love to be able to provide an option for you to buy Haven St. products directly on our website, currently cannabis products can only be sold through a Provincial website and/or retail outlet, or if available from a licensed private retailer.
Cannabis should be stored away from light, in a temperature-controlled environment and sealed inside an airtight container. The moisture level or ‘relative humidity’ of cannabis can also be a factor in maintaining its shelf life. Moisture can be lost over time from repeatedly opening a container, resulting in a loss of terpenes and a reduction in the overall weight. To maintain moisture levels it is recommended to store cannabis with a humidity control pack.
Due to the wide variety of genetic differences that already exist within each known strain of cannabis (the differences from phenotype to phenotype), the same strain grown by one company can be completely different from that of another. To deliver a consistent and predictable product effect we have shifted the focus away from individual cannabis strains to well defined effect categories. For those interested in learning about the strain of our products and terpene profiles, this information is included in the individual product pages of this website.
Haven St. Premium Cannabis products are currently available online and in brick and mortar stores to individuals who have reached the legal age in Newfoundland, Nova Scotia, Prince Edward Island, Ontario, Manitoba, Saskatchewan, Alberta and British Columbia. Throughout the remainder of the year, additional provinces will be joining the neighbourhood.
Each retail store operates independently in terms of what they order and when. We recommend that you reach out to your cannabis retailer to find out when they may expect their next shipment.
If your preferred product is out of stock, try a Haven St. product that falls within the same neighbourhood block as effects experienced tend to be similar (e.g. No. 402 Blueberry Kush should No. 407 Sapphire Daze be out of stock).
Apart from nutrients mixed in our water during the grow cycle and later flushed from plants using fresh water prior to harvest, there are no chemicals or additives used in the cultivation of our products.
As is required by all manufactures of cannabis in Canada, Haven St. Premium Cannabis must follow the strict guidelines set in place Health Canada. Since the product launch in 2018, we have removed the secondary packaging on our 1g flower and pre-roll product. As we look to the future, Haven St. is exploring options to both reduce the amount of packaging used and provide consumers with a reusable packaging format. The amount of empty space within the product container is another concern that has been raised by consumers. This issue along with other packaging related concerns are currently being presented to Health Canada in order to request that minor regulatory changes be made in order to reduce waste.
Haven St. has organized its products into 5 distinct neighbourhood blocks to help simplify choice and allow consumers to discover their preferred cannabis experience. The blocks are named the 100s, the 200s, the 300s, the 400s, and the 500s with each block having differing THC and CBD profiles. Products within the 100s are high in CBD and low in THC and will typically deliver soothing effects, while products within the 500s are High in THC and low in CBD and will typically deliver energizing effects.
A description of each of the 5 Haven St. blocks and the typical effects can be found at the following link.
Products within the same Haven St. neighbourhood block have been designed to deliver similar effects. For example, No. 416 Cosmic Thunder and No. 419 Couch Surf, will have similar THC and CBD and terpene profiles, typically with sedating effects. Once you’ve established which block system is right for you, there are many Haven St. products to choose from, including our newly introduced line of cannabis infused teas, vape cartridges and disposable vape pens.
Yes! Our Premium Cannabis Teas have been designed to emulate the traditional tea experience. Simply boil water to the temperature stated on the packaged, steep tea for 3-5 minutes, stir, and squeeze any last flavour out of the tea bag with a spoon.
Haven St. has developed a proprietary infusion method for its lineup of teas. We use high purity cannabis extracts as a base for the cannabis infused sugar crystals that are added to the tea. (equivalent to approximately 1g or 1% of the Daily Value).
Haven St. Premium Cannabis proprietary formulations have varying cannabinoid profiles and have been designed to deliver the effects one would typically experience across of each of the Haven St. Blocks – Peace, Reset, Focus, Drift and Rise. In addition to THC and CBD, other ingredients such as chamomile or lemon, for example, help to play a role in the effects experienced.
Each bag of Haven St. Premium Cannabis tea will brew single cup of tea. The weight of the tea in each bag is 2.5g, which is comparable to the average weight of a tea bag sold in a tea shop.
Like most other edible products, Haven St. Premium cannabis teas are expected to take effect within 30 to 90 minutes of consumption. For full effect, follow the instructions and consume the entire amount of tea prepared.
The sugar content of the cannabis infused sugar is equivalent to approximately 1g or 1% of the Daily Value.
Haven St. Premium Cannabis teas only contain naturally occurring caffeine and less than the 30mg allowable limit set by Health Canada.
Peace No. 150 Green Tea Blend – decaffeinated
Reset No. 250 Chamomile Berry Herbal Tea – caffeine free
Focus No. 350 Earl Grey Tea – decaffeinated
Drift No. 450 Chocolate Rooibos Tea – low caffeine
Rise No. 550 Citrus Berry Tea – caffeine is less than 30mg
The infused sugar content is equivalent to approximately 1g or 1% of the Daily Value. The sugar is used as a delivery mechanism for the cannabinoids vs. using sugar for the purpose of sweetening the tea. For context, the product contains about as much sugar as one would find in a slice of apple.
Haven St. Teas do not contain any nuts or common allergens. However, they are manufactured in a factory that handles nuts.
Our teas do not contain gluten; however, they are not celiac certified gluten free. Our manufacturing facility follows Good Manufacturing Practices to ensure there is no cross-contamination and our product is gluten-free.
Haven St. uses high purity cannabis extracts as a base for the infusion of the caramel filling in our chocolates. The outer chocolate shell is not infused with cannabis.
Haven St. Premium Cannabis proprietary formulations have varying cannabinoid profiles and have been designed to deliver the effects one would typically experience across of each of the Haven St. Blocks – Peace, Reset, Focus, Drift and Rise. The external Belgian chocolate shell is consistent across each of the 5 product offerings, while the formulation of the internal caramel centre varies from product to product.
Like most other edible products, Haven St. Premium cannabis chocolates are expected to take effect within 30 to 90 minutes of consumption. For full effect, consume the entire chocolate.
Haven St. Premium Cannabis chocolates do not contain artificial colours, sweeteners or flavours. Our chocolates are made with all-natural ingredients, with some ingredients being organic
There are no additives or fillers in any of our vape products. Our vape products contain pure cannabis extract and naturally derived terpenes.
Our disposable vape pens and vape cartridges use high purity distillate. With this process, cannabis terpenes are naturally removed, and botanical terpenes are reintroduced to achieve the pleasant flavours and aromas of the intended strain.
Our proprietary vape formulations have varying cannabinoid and terpene profiles and have been designed to deliver the effects one would typically experience across each of the Haven St. Blocks – Peace, Reset, Focus, Drift and Rise.
Our disposable vape pens come pre-charged and do not contain a rechargeable battery. The battery is designed to last the life of the product.
With the legalization of concentrates, many cannabis retailers are committed to offer recycling services for battery devices. The Haven St. Premium Cannabis Ready-to-Use Vape contains a lithium ion battery. The battery unit can be removed by popping the device open and is recyclable via traditional orange box programs. Except for the oil tank, the remaining pieces can be deposited into most traditional blue boxes. programs. Except for the oil tank, the remaining pieces can be deposited into most traditional blue boxes.
For simplicity, the Vape Battery has a preheat function and multiple heat settings suited for Canadian climates. The preheat function warms highly concentrated oil, like ours, for a consistent vape experience. The heat setting helps control desired flavour and user customization. In most cases, you can use the pre-heat feature on the low voltage setting. In colder temperatures, you may require additional heat to better liquify your oil.
Yes! Our battery is compatible with other 510 cartridges, including top airflow, bottom airflow, 10.2 mm, and 11.2mm. Screw the magnet adaptor (included) onto your cartridge and drop it in the device for use.
Click the button 5 times to turn the battery on. The device will illuminate blue and vibrate once. The implementation of a 5-push start is a safety feature to prevent the accidental activation of the battery.
Click the button 2 times to preheat the device. The light will illuminate green and vibrate until ready. The preheat takes approx. 10 seconds and can be stopped at any time by clicking the button.
If there is no cartridge connected when the battery is turned on, the light will blink red 5 times. Check to see if the cartridge is connected and the magnetic adapter is correctly on the cartridge. Re-insert the cartridge into the device.
There are two factors that influence the temperature, including battery voltage and resistance on the cartridge. Haven St. Vape Battery has two voltage settings (3V and 3.5V), and Haven St. Vape Cartridge resistance is 1.2 Ω.
To adjust the voltage, click the button 3 times. The colour of the light strip will indicate the setting the device is on, and the device will remain on the last setting chosen.
LOW: light blue colour (151 °C for 3V and 1.2 Ω resistance)
HIGH: dark blue colour (160 °C for 3.5V and 1.2 Ω resistance)
The vape cartridge will only fit magnetic end down. To use the battery device, you must screw the magnetic adaptor onto the cartridge and drop it into the battery device, magnetic end down.
There are several reasons why your device may not work. Follow these troubleshooting steps first:
1) Check to ensure the blue plastic cap was removed from the bottom of the cartridge. The cartridge must be connected to the magnet adaptor (included with your device) for the battery to function.
2) Check to ensure the cartridge was inserted correctly, with the mouthpiece tip side up.
3) Check to ensure the magnet has been screwed correctly onto the cartridge. The magnet must be screwed into the cartridge for the battery to function.
4) Ensure the button has been pushed 5 times to turn on the vape battery. The 5-push start is a safety feature to prevent the battery from turning on accidentally.
5) Ensure you are holding the button as the product is inhaled.
6) The battery may not be charged and is designed to work with USB Type C chargers. Connect the USB to the bottom of the device and charge for a minimum of 45 minutes.
The blue cap on the end of the Haven St. Premium Cannabis cartridge is intended for shipping purposes only and must be removed for the magnetic adaptor to be screwed into the cartridge. The blue cap is likely to get lodged into the battery unit should this step have been missed. Tweezers can be used to dislodge the blue cap form the battery device.
The Haven St. Rechargeable Vape Battery is designed to work with USB Type C chargers. On average, it takes about 45 minutes for the device to fully charge.
1) Connect USB to the bottom of the device
2) When charging, the battery indicator lights will blink in sequence from the bottom up
3) Once fully charged, the blinking will stop and all 3 battery indicator lights should be lit
4) Your device is now ready to use
When purchased, the Haven St. Premium Cannabis Vape Battery comes fully charged. The battery is designed to last about 9 minutes.
Should your device not hold a charge within the first 6 months of use, please contact our customer service team at 1-833-havenst.
The battery duration should be consistent for approximately 300 charges. After that, like an old cellphone, the battery will continue to work, but it will not last as long as it did when it was new.
Yes. The battery is designed to be used with or without the cap on. Leaving the cap on allows consumers to discreetly inhale vapour, if preferred. The battery matches the exact dimensions of the Haven St. Cartridge for optimal performance of the inhale through the cap.
We understand that from time to time the parts to the battery may get lost. Please contact our customer service team at 1-833-havenst for any replacement parts.
The vape device contains a lithium ion battery. At the end of its life, the device can be recycled at a battery recycling facility or can be dropped off at any retailer that has an electronics recycling program.
Haven St. Vape Cartridges are 11.2mm in diameter. Our cartridges are compatible with the Haven St. Vape Battery and other push button activated (not inhale activated) devices that fit 11.mm cartridges. Haven St. Vape Cartridges are NOT for use with nicotine devices.
The space above the oil level is not at all unusual and your cartridge may even appear half full upon purchase. Our cartridges are filled to the targeted weight of 0.5g and then primed to ensure the oil flows down into the coil so that it is ready to use. During this priming process, the oil is drawn into the silver post in the middle of the cartridge, dropping the visible fill level of the product. This process helps to ensure a high-quality experience from the moment the product is in your hands and does not impact the amount of oil in the cartridge that is available to be consumed.
There are no additives or fillers in any of our vape products. Our vape products contain pure cannabis extract and naturally derived terpenes.
Our disposable vape pens and vape cartridges use high purity distillate. With this process, cannabis terpenes are naturally removed, and botanical terpenes are reintroduced to achieve the pleasant flavours and aromas of the intended strain.
Like most other cannabis cartridges, our cartridges are designed to be leak proof and cannot be opened to then be broken down into multiple components for recycling.