Frequently Asked Questions
- Cannabis 101
- What's Legal?
- Product Information
- Packaging Information
- Navigating the Haven St. Address System
- Haven St. Teas
- Haven St. Ready-To-Use Vape Pens
- Haven St. Bijou Rechargeable Battery Device
- Haven St. Vape Cartridges
Consuming cannabis can result in varying effects based on a lengthy list of factors. Not only can something as simple as the contents of your last meal alter the effects, they can also vary based on a person’s gender, age, previous usage, overall metabolism, and a host of other situational and physiological factors. For this reason, it is always recommended for new consumers to ‘start low and go slow’.
Because cannabis is a natural product, the concentration of different cannabinoids and terpenes can vary from harvest to harvest, just as the sweetness of an apple from the same tree or tartness of a grape from the same vine can vary from year to year. For apples and grapes, this can affect the flavour of a cider or wine, with cannabis, these differences can change the strength or overall effect of the product. Here at Haven St. we are constantly fine tuning our processes in order to increase consistency and reliability in our product offerings.
Cannabis can be consumed in a variety of different ways depending on consumer preferences. These different methods can lead to differing onset times and duration of effects.
Smoking: the combustion of plant material releasing essential oils for inhalation.
Fast Onset (within minutes), Limited Duration (up to 4 hours).
Vaporizing: the heating of cannabis plant material within the temperature range required to release the essential oils as a vapour. Fast onset (within minutes), Limited Duration (up to 4 hours).
Ingestion: consuming a cannabis product that has been infused with a food carrier such as a fatty oil. Slow Onset (30-90 minutes), Long Duration (up to 12 hours).
Absolutely. Just as one may wish to gift a bottle of wine to their host at a dinner party, Haven St. cannabis products are an excellent gift option for anyone of legal age. Please note that the legal age of consumption can vary from province to province.
Federal Rules: The Federal government has set the legal age of cannabis consumption and possession at 18 years of age.
Provincial Rules: The legal age of cannabis consumption and possession does vary slightly from province to province as many have chosen to raise the legal age. The legal age in across the country currently ranges from 18 to 19 years of age. As of January 1, 2020, the legal age to buy or possess cannabis in Quebec is 21. We recommend you regularly check for updates in your jurisdiction regarding the current legal age.
Domestic Travel: Cannabis is permitted when travelling within Canada as long as it is stored appropriately.
International Travel: While cannabis has been legalized for adult use within Canada, it is not legal to cross into the United States or any international border with cannabis at this time.
While more research needs to be conducted regarding product stability, based on current data there is no ‘best before date’ for cannabis.
Until further study can be conducted, there are several factors regarding the storage of cannabis that can help to maintain product quality:
Avoid exposure to temperature extremes, avoid exposure to light/UV, maintain appropriate moisture levels, avoid exposure to contaminants (pests, bacteria, etc.)
While we would love to be able to provide an option for you to buy Haven St. products directly on our website, currently cannabis products can only be sold through a Provincial website and/or retail outlet, or if available from a licensed private retailer.
Cannabis should be stored away from light, in a temperature-controlled environment and sealed inside an airtight container. The moisture level or ‘relative humidity’ of cannabis can also be a factor in maintaining its shelf life. Moisture can be lost over time from repeatedly opening a container, resulting in a loss of terpenes and a reduction in the overall weight. To maintain moisture levels it is recommended to store cannabis with a humidity control pack.
Due to the wide variety of genetic differences that already exist within each known strain of cannabis (the differences from phenotype to phenotype), the same strain grown by one company can be completely different from that of another. To deliver a consistent and predictable product effect we have shifted the focus away from individual cannabis strains to well defined effect categories. For those interested in learning about the strain of our products and terpene profiles, this information is included in the individual product pages of this website.
Haven St. Premium Cannabis products are currently available online and in brick and mortar stores to individuals who have reached the age of majority in Newfoundland, Nova Scotia, Prince Edward Island, Ontario, Manitoba, Saskatchewan, Alberta and British Columbia. Throughout the remainder of the year, additional provinces will be joining the neighbourhood.
Since the legalization of cannabis on October 17, 2018 the demand for Haven St. Premium Cannabis has far outstripped the available supply of product. While the team at Haven St. works hard to establish a consistent supply for your preferred product, try a Haven St. product that falls within the same neighbourhood block as effects experienced tend to be similar (e.g. No. 402 Blueberry Kush should No. 403 Mango Kush be out of stock).
Apart from nutrients mixed in our water during the grow cycle and later flushed from plants using fresh water prior to harvest, there are no chemicals or additives used in the cultivation of our products.
As is required by all manufactures of cannabis in Canada, Haven St. Premium Cannabis must follow the strict guidelines set in place Health Canada. Since the product launch in 2018, we have removed the secondary packaging on our 1g flower and pre-roll product. As we look to the future, Haven St. is exploring options to both reduce the amount of packaging used and provide consumers with a reusable packaging format. The amount of empty space within the product container is another concern that has been raised by consumers. This issue along with other packaging related concerns are currently being presented to Health Canada in order to request that minor regulatory changes be made in order to reduce waste.
The signature blue jewel-like design will be available to Haven St. consumers in 2020. Subscribe to our e-mails (in the footer) for news and information on Haven St. items, events, news and more.
Haven St. has organized its products into 5 distinct neighbourhood blocks to help simplify choice and allow consumers to discover their preferred cannabis experience. The blocks are named the 100s, the 200s, the 300s, the 400s, and the 500s with each block having differing THC and CBD profiles. Products within the 100s are high in CBD and low in THC and will typically deliver soothing effects, while products within the 500s are High in THC and low in CBD and will typically deliver energizing effects. For a description of the full Haven St. neighbourhood block system, please follow this link.
A description of each of the 5 Haven St. blocks and the typical effects can be found at the following link.
Products within the same Haven St. neighbourhood block have been designed to deliver similar effects. For example, No. 406 Starry Haze and No. 409 Cosmic Dream, will have similar THC and CBD and terpene profiles, typically with sedating effects. Once you’ve established which block system is right for you, there are many Haven St. products to choose from, including our newly introduced line of cannabis infused teas, vape cartridges and ready-to-use vape pens.
Haven St. has developed a proprietary infusion method for its lineup of teas. We use high purity cannabis extracts as a base for small grains of cannabis infused sugar crystals that are added to the tea. (equivalent to approximately 1g or 1% of the Daily Recommended of the Daily Value).
Haven St. Premium Cannabis proprietary formulations have varying cannabinoid profiles and have been designed to deliver the effects one would typically experience across of each of the Haven St. Blocks – Peace, Reset, Focus, Drift and Rise. In addition to THC and CBD, other ingredients such as chamomile or lemon, for example, help to play a role in the effects experienced.
Each bag of Haven St. Premium Cannabis tea will brew single cup of tea. The weight of the tea in each bag is 2.5g, which is comparable to the average weight of a tea bag sold in a tea shop.
Our Premium Cannabis teas have been designed to emulate the traditional tea drinking experience. Simply boil water to the instructions on the pack, steep tea for 3-5 minutes, stir, and squeeze any last flavour out of the tea bag with a spoon.
Like most other edible products, Haven St. Premium cannabis teas are expected to take effect within 30 to 90 minutes of consumption. For full effect, follow the instructions and consume the entire amount of tea prepared.
The sugar content of the cannabis infused sugar is equivalent to approximately 1g or 1% of the Daily Recommended of the Daily Value.
Haven St. Premium Cannabis teas only contain naturally occurring caffeine and less than the 30mg allowable limit set by Health Canada. Our PEACE – The 100s is a naturally decaffeinated green tea, while our RESET – The 200s are is a caffeine free herbal tea blend.
The sugar content of the cannabis infused sugar is equivalent to approximately 1g or 1% of the Daily Recommended of the Daily Value.
Haven St. uses high purity cannabis extracts as a base for the infusion of the caramel filling in our chocolates. The outer chocolate shell is not infused with cannabis.
Haven St. Premium Cannabis proprietary formulations have varying cannabinoid profiles and have been designed to deliver the effects one would typically experience across of each of the Haven St. Blocks – Peace, Reset, Focus, Drift and Rise. The external Belgian chocolate shell is consistent across each of the 5 product offerings, while the formulation of the internal caramel centre varies from product to product.
Like most other edible products, Haven St. Premium cannabis chocolates are expected to take effect within 30 to 90 minutes of consumption. For full effect, consume the entire chocolate.
Haven St. Premium Cannabis chocolates do not contain artificial colours, sweeteners or flavours. Our chocolates are made with all-natural ingredients, with some ingredients being organic
There are absolutely no additives or fillers in any of our vape products. Our vape products contain pure cannabis extract and naturally derived terpenes.
The dominant terpenes are listed accordingly. The specific terpene values are proprietary information.
Haven St. Premium Cannabis Ready-to-Use Vapes and Cartridges use high purity distillate. With this process, terpenes are naturally removed. Non cannabis terpenes are then re-reintroduced to achieve a pleasant flavor and aroma.
Haven St. Premium Cannabis proprietary formulations have varying cannabinoid and terpene profiles and have been designed to deliver the effects one would typically experience across of each of the Haven St. Blocks – Peace, Reset, Focus, Drift and Rise.
The Haven St. Haven St. Premium Cannabis Ready-to-Use Vape contains 0.25g of distillate, which is equivalent to approximately 80 doses.*
*Assumes an average dose size of 2.5mg.
The Haven St. Premium Cannabis Ready-to-Use Vape comes pre-charged and does not contain a rechargeable battery. The battery is designed for the useful life of the product.
With the legalization of concentrates, many cannabis retailers are committed to offer recycling services for battery devices. The Haven St. Premium Cannabis Ready-to-Use Vape contains a lithium ion battery. The battery unit can be removed by popping the device open and is recyclable via traditional orange box programs. Except for the oil tank, the remaining pieces can be deposited into most traditional blue boxes.
For simplicity, the Bijou has two settings suited for the Canadian climate. In most cases, you can use the simple pre-heat feature. In colder temperatures, you may require additional heat to better liquify your oil.
Provided the magnet adaptor included with the Bijou Device is screwed into the cartridge, most 510 cartridges are compatible with the Haven St. Premium Cannabis Rechargeable Vape Battery Device.
The implementation of a 5-push start is an intentional safety feature to prevent the accidental activation of the battery. Once the battery is activated, two clicks are required to preheat the oil before inhaling.
The Haven St. Premium Cannabis Cartridge will only fit magnetic end down. To use the Bijou device, you must screw the magnetic adaptor onto the cartridge and drop it into the Bijou, magnetic end down.
There are several reasons why your Bijou device may not work. Follow these troubleshooting steps first:
1) Check to ensure the blue plastic cap was removed from the bottom of the cartridge and discarded. The cartridge must be connected to the magnet adaptor (received with your device) for the Bijou device to function.
2) Check to ensure the magnet has been screwed onto the cartridge. The magnet must be screwed into the cartridge for the Bijou device to function.
3) Ensure the button has been pushed 5 times to activate the Bijou device. The 5-push start is an intentional safety feature to prevent the accidental activation of the battery.
4) Once the battery is activated, two clicks are required to preheat the oil before inhaling. The button must be pushed and held when the product is inhaled.
5) The battery may not be charged. Plug the Bijou device into any USB unit with the cable provided and charge for a minimum of 45 minutes.
The blue cap on the end of the Haven St. Premium Cannabis cartridge is intended for shipping purposes only and must be removed for the magnetic adaptor to be screwed into the cartridge. The blue cap is likely to get lodged into the Bijou unit should this step have been missed. Tweezers can be used to dislodge the blue cap form the Bijou device.
To get a draw from the Bijou device you need to hold the button down when inhaling. The lid can be left in place for a more discrete user experience.
Plug the Bijou device into any USB unit with the cable provided and charge for a minimum of 45 minutes. On average, it takes about 45 minutes for the Bijou device to fully charge. A fully charged unit will display 3 blue LED lights below the button.
When purchased, the Haven St. Premium Cannabis Rechargeable Vape Battery Device comes fully charged. The battery is designed to last about 9 minutes or equivalent of one full 0.5g cartridge (about 160 puffs assuming a dose size of 2.5mg).
Should your device not hold a charge within the first 6 months of use, please contact our customer service team at 1-833-havenst.
The battery duration for the Bijou device will be consistent for 300 charges. After that, like an old cellphone, the battery will continue to work, but it will not last as long as it did when it was new.
Yes. For ease of use, the Bijou device has been designed to work with or without the lid.
We understand that from time to time the parts to the Bijou Rechargeable Battery Device may get lost. Please contact our customer service team at 1-833-havenst for any replacement parts.
The Haven St. Bijou Rechargeable Device contains a lithium ion battery. At the end of its life, the Haven St. Bijou can be recycled at a battery recycling facility or can be dropped off at any retailer that has an electronics recycling program.
There are absolutely no additives or fillers in any of our vape products. Our vape products contain pure cannabis extract and naturally derived terpenes.
The dominant terpenes are listed accordingly. The specific terpene values are proprietary information.
Haven St. Premium Cannabis Vape Cartridges use high purity distillate. With this process, terpenes are naturally removed. Non cannabis terpenes are then re-reintroduced to achieve a pleasant flavor and aroma.
In addition to a magnetic adaptor, our Haven St. Premium Cannabis cartridges have a 510 thread. This allows Haven St. Premium Cannabis cartridges to be compatible with most magnetic power systems, 510 and push button vaporizers that have a pre-heat feature.
Like most other cannabis cartridges, Haven St. Premium Cannabis Cartridges are designed to be leak proof and cannot be opened to then be broken down into multiple components for recycling.
You may have noticed a space above the oil level in your cartridge. This is not at all unusual. Haven St. Premium Cannabis cartridges are filled to the targeted weight of 0.5g and then put through a process that primes the cartridge for use, dropping the visible fill level of the product. This ensures a high-quality experience from the moment the product is in the hands of the consumer.